| Free
Shipping
Dock
to Dock
if you have a business dock, chose this option
when you enter the shopping cart.
Lift
Gate
if you need your product lowered to the ground,
please select the lift gate option when you enter the
shopping cart.
Inside Delivery at an Extra Cost
FireKing files.
FireKing offers a variety of indoor delivery options.
Please call 1-800-717-7726 to make arrangements.
Sentry offers two options: Indoor Placement or White
Glove Delivery.
If you chose Indoor Placement truckers will bring the cartoned safe just inside your threshold.
Price depends on weight. White Glove delivery includes having
the product brought in and placed where you want and
then the packaging is taken away. The delivery
people will not help set up the safe. Price depends
on weight. There are
limitations...there can only be 2 flights of stairs,
and the flights cannot be more than 10 steps.
If there is anything unusual about your situation
such as delicate flooring, steepness of stairs,
narrowness of stairway, difficult entry into the
building, the freight company may request additional
help at an additional cost to you. If you think your
situation might require an extra person, please call
us so we can clarify. 1-800-717-7726
If you are interested in a FireKing product, we
may be able to ship to Alaska, Puerto Rico or Hawaii. Please call us for
a quote. Otherwise, we only sell to the 48 continental
United States. Our free shipping policy applies to anywhere within the
48 continental Untied States. Because of the size and weight of the
products, we cannot ship to: 1) PO Box addresses 2) APO/FPO addresses 3)
Alaska or 4) Hawaii 5) Puerto Rico. Occasionally we can make exceptions,
at extra cost, depending on the manufacturer. Please call to inquire
1-800-717-7726.
Delivery Time
We have
warehouses throughout the United States. We send
your order immediately to the warehouse nearest
you.
AMSEC, FireFyter and FireKing safes ship the
same day as order. Products around 100lbs, ship UPS and take 3-5 business days.
On larger products, you will receive a call in about 7 days to set up an
appointment for delivery. Sentry takes longer to deliver products.
Sentry's products do not leave the warehouse for 7 to 10 business
days. On orders over 100lbs, allow 7-14
days for delivery by freight truck. If you have
questions about any of the above please
email us.
What is Our Return
Policy?
Please shop carefully,
returns are not permitted if the merchandise is not
defective.
If the merchandise is defective
or damaged, you must contact us within seven days of your receipt of
your product. If you determine your product is defective or damaged later
than seven days of receipt of product,
it is a warranty issue and you must contact the
manufacturer.
Within the first 7 days of
receipt of the product, If you believe the product is defective, we will
ask the manufacturer to speak to you. If the manufacturer determines the product
is defective, then we will arrange for a full credit or replacement
upon return of the product.
Within the first 7 days of
receipt of the product, if you
refuse your shipment because it was damaged or determine it was damaged
after opening the box, we will issue a full credit
or replacement safe.
If you cancel your order
before it ships, you will receive a full refund.
We must be informed of
all returns. Please e-mail customer
service or call 1-716-326-4499 to inform us of your return.
We will issue a Return Authorization Number and give you the address
where you can return the product. No returns will be accepted without
a Return Authorization Number. |
