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Customer Service
Frequently Asked Questions
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Return policy / warranty
Payment methods
Purchasing add-on accessories
Replacement keys and forgotten combinations
Other frequently asked questions
About FireSafeStore.com
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--- Shipping ---
What is Dock
to Dock
Delivery? This
is when a truck backs up to your business' loading dock and pushes the safe
from the truck onto the dock.
What
is Lift Gate Delivery? A
truck will bring your safe that has a special tail
gate to lower your safe to the ground. If
you need your safe lowered to the ground, please
select that option when you enter the shopping
cart.
Need
Inside
delivery?
(we offer inside delivery, not installation such
as bolting down to a floor)
FireKing:
FireKing offers several options for indoor
delivery. FireKing
indoor delivery fees are based on weights. Please
call for a quote 1-800-717-7726.
Sentry
and Schwab Indoor Delivery: Sentry
offers indoor placement, where the cartoned
product is placed just inside your door. Sentry
also offers White Glove Delivery. White Glove delivery includes having
the product brought in and placed where you want
and then the packaging is taken away. The delivery
people will not help set up the safe. There are
limitations...there can only be 2 flights of
stairs, and the flights cannot be more than 10
steps. If there is anything unusual about
your situation such as delicate flooring,
steepness of stairs, narrowness of stairway,
difficult entry into the building, the freight
company may request additional help at an
additional cost to you. If you think your
situation might require an extra person, please
call us so we can clarify.
Small
Safes:
Small safes under 80 pounds ship UPS.
Where do you ship to? We only
sell to the 48 continental United States.
Our free shipping policy applies to
anywhere within the 48 continental Untied
States. Because of the size and weight of
the products, we cannot ship to: 1) PO Box
addresses 2) APO/FPO addresses 3) Alaska
or 4) Hawaii
What is Your Delivery Time
We have warehouses throughout the
United States. We send your order immediately to
the warehouse nearest you. On products under
100lbs, warehouses ship the
same day of your order or if it is a weekend,
the next business day. They ship UPS ground
which takes 3-5 business days. Sentry, is the
only exception. They take 7 to 10 business days
to ship. On orders over 100lbs, allow 7-14 days
for delivery by freight truck. If you have questions about any of the
above please email
us.
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--- Return
Policy & Warranty Information ---
What is our return policy?
If the merchandise is defective
or damaged, you must contact us within seven days of your receipt of
your product. If you determine your product is defective or damaged later
than seven days of receipt of product,
it is a warranty issue and you must contact the
manufacturer.
Within the first 7 days of
receipt of the product, If you believe the product is defective, we will
ask the manufacturer to speak to you. If the manufacturer determines the product
is defective, then we will arrange for a full credit or replacement
upon return of the product.
Within the first 7 days of
receipt of the product, if you
refuse your shipment because it was damaged or determine it was damaged
after opening the box, we will issue a full credit
or replacement safe.
Please shop carefully,
returns are not permitted if the merchandise is not
defective. If you cancel your order
before it ships, there is a $25
cancellation fee to cover our credit card processing cost. We must be informed of
all returns. Please e-mail customer
service or call 1-716-326-4499 to inform us of your return.
We will issue a Return Authorization Number and give you the address
where you can return the product. No returns will be accepted without
a Return Authorization Number. Who do I contact for warranty related issues?
Please contact the manufacturer for all warranty related issues:
Sentry Safe
1-800-828-1438
www.sentrysafe.com
American Security
1-800-421-6142
www.amsecusa.com
FireKing
1-800-457-2424
www.fkisecuritygroup.com
Gardall
1-800-722-7233
www.gardall.com
Mesa
1-800-490-5624
http://www.mesasafe.com
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--- Payment
Methods ---
What credit cards do you accept?
We currently accept credit card payments from Visa, Mastercard, American Express, and Discover.
Is it safe to order online with a credit card?
All transactions at this site are conducted over a secure encrypted connection. This means
that all personal data is encrypted before it is sent between your computer and our server. Every transaction you make with us is 100% safe and you pay nothing if unauthorized charges are made to your credit card.
What are our payment options?
You may order online or by phone using Visa, Mastercard, American Express, or Discover.
You may also pay by mailing a check with a Purchase Order. To create a purchase order, complete all the information on the shopping cart checkout pages and then print the order page instead of submitting it
Mail the printed order form along with your check or money order to:
Spann Enterprises
178 South Portage Street
Westfield, NY 14787
Can your company issue a purchase order with payment terms?
Purchase orders are accepted from schools, churches and government
agencies with 30 day payment terms. We will consider accepting a Purchase
Order from established companies with an agreement that 50% of the charges will
be paid at the time of order, and the other 50% paid when the product is
delivered. Please contact us for more information customer
service.
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--- Purchasing add-on accessories ---
Can I purchase accessories (shelves, trays, drawers, etc.) for my Sentry safe?
If you want additional parts at the time you order, please call and we
will add to your order. It is Sentry's policy that after the original
purches, the customer must purchase parts directly from Sentry. Please call Sentry directly at 1-800-828-1438 or write to: Sentry Group Attn: Customer Service 900 Linden Avenue Rochester, NY 14625
For all other manufacturers, please contact us at
customer
service
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--- Replacement
Keys and Forgotten Combinations ---
Where can I purchase replacement keys or get forgotten combinations for my
safe?
The industry takes security issues seriously! For that reason, only the
manufacturers themselves can send replacement keys or forgotten combinations.
When you call them have ready your model number and serial number.
Sentry Safe
1-800-828-1438
www.sentrysafe.com
www.sentrysafe.com
American Security
1-800-421-6142
www.amsecusa.com
FireKing
1-800-457-2424
www.fkisecuritygroup.com
Gardall
1-800-722-7233
www.gardall.com
Mesa
1-800-490-5624
http://www.mesasafe.com
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--- Other
Frequently Asked Questions ---
Can I change my order after I've placed it?
All our orders are sent immediately to the warehouse. If you would like to make a change or cancel your order, please contact us as soon as possible and we will try to accommodate your
needs if the safe is not already in the shipping process.
Will I be charged sales tax?
We are required to charge sales tax to any delivery in New York state and it will be automatically added during the shopping cart checkout process. Please note that New York law requires us to charge sales tax on both the merchandise and shipping charges. If you are ordering from another state, no sales tax will be charged.
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--- About FireSafeStore.com ---
FireSafeStore.com is owned and operated by
Spann Enterprises. We are an authorized distributor of Sentry, FireKing,
Cannon, Inprint, American Security, PermaVault, FireFyter, V-line, Isteki,
SecureLogic and GunVault Safes.
Our contact information is:
Spann Enterprises
178 South Portage Street
Westfield, NY 14787
Toll Free: 1-800-717-7726
Tel: 1-716-326-4499
Fax: 1-716-326-4498
Note: Please do not return merchandise to the above address.
Click here to read replacement information.
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