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What is Our Return
Policy?
Please shop carefully,
returns are not permitted if the merchandise is not
defective.
If the merchandise is defective
or damaged, you must contact us within seven days of your receipt of
your product. If you determine your product is defective or damaged later
than seven days of receipt of product,
it is a warranty issue and you must contact the
manufacturer.
Within the first 7 days of
receipt of the product, If you believe the product is defective, we will
ask the manufacturer to speak to you. If the manufacturer determines the product
is defective, then we will arrange for a full credit or replacement
upon return of the product.
Shipping
Details for Fire King Products
Dock
to Dock. If you have a business dock, please chose this
option when you enter the shopping cart. This
option is free.
Lift
Gate. If
you need your product lowered to the ground,
please select that option when you enter the
shopping cart. The charge for this option is
$80.00 at check out.
Inside
delivery.
FireKing offers
indoor placement (set inside the threshold)
and indoor installation where the safe is
placed where you chose and all packaging
taken away. The
cost is based on total weight of your order,
number of stairs, and other factors. Please
call us for a quote 1-800-717-7726.
There
is an additional charge of $100 for
residential deliveries (product must be
transferred to a smaller truck. Please call
1-800-717-7726 if you need this service.
We only sell
to the 48 continental United States. Our free
shipping policy applies to anywhere within the
48 continental Untied States. Because of the
size and weight of the products, we cannot
ship to: 1) PO Box addresses 2) APO/FPO
addresses 3) Alaska or 4) Hawaii 5) Puerto
Rico |